FAQs and troubleshooting

Having issues? Here are some account-related FAQs and their solutions. 

What is the advantage of having a network?

With Tradeshift you can connect with all your suppliers and customers directly and thereby avoid additional channels of communication regarding a business document. You will have one channel for your business documents and even if your contacts are not on Tradeshift, you'll still be able to...

17656 0 Created on 2016-10-11 20:37:17; Last updated on 2022-07-01 13:00:45

I signed up, but I didn't receive the confirmation email. What do I do next?

If you have created an account on Tradeshift, but didn't receive the confirmation email, here is what you can do.Start by verifying that the email inbox you are checking is the one you used to create your Tradeshift account. After confirming that you are checking the right email inbox, check your em...

866 2 Created on 2016-10-11 21:05:11; Last updated on 2022-07-01 13:00:46

Where do I access my user settings?

Your user settings can be found by clicking the account icon with your name initials located at the bottom of the left-side launcher. Just click on the User settings to access your basic Tradeshift account details and notification settings. From the User details tab, you can edit your email ...

20782 21 Created on 2016-10-11 21:05:12; Last updated on 2022-07-01 13:00:46

How can I change my account's language?

Tradeshift supports multiple languages. In order to change the language of your Tradeshift account, go to your account settings by clicking on the user icon with your initials at the bottom of the left-hand launcher. Once you've opened the menu, click on User settings. From the User details ...

20284 4 Created on 2016-10-11 21:05:12; Last updated on 2022-07-01 13:00:46

How do I change the email address associated with my account?

Having an up-to-date email address attached to your account is important on Tradeshift, in order to ensure you receive all relevant notifications. If you would like to change the email address that is currently associated with your account, you can do so directly from your User Settings. ...

24443 36 Created on 2016-10-11 21:05:12; Last updated on 2022-07-01 13:00:46

I forgot my password. How do I reset it?

If you forgot your password, this is how you can reset it. From the log in page, click on the "Forgot your password?" link. On the new page, enter your email address in the field and click "Send Instructions". After that, you will receive an email from Tradeshift with a link where you can create a...

61371 14 Created on 2016-10-11 21:05:12; Last updated on 2022-07-01 13:00:46

How do I change my notification settings?

You can manage the notification settings of your account, when logged in to your account as the primary user, as follows:Expand the app launcher by clicking on your initials at the bottom left of the screen. Click on User settings and select the Notifications tab from the list on the right side...

25502 22 Created on 2016-10-11 21:05:12; Last updated on 2022-07-01 13:00:46

Can I send documents to companies via networks other than Tradeshift?

Yes, but only certain networks are supported. Tradeshift supports interoperability of networks, which means that we integrate with other networks in order to allow our users reach users on those networks. For a complete list of the networks to which Tradeshift is connected, read this FAQ. Note that ...

14503 3 Created on 2016-10-11 20:37:16; Last updated on 2022-07-01 13:00:45

I can't log in because my account is locked. What does this mean and how can I resolve it?

The most common reason for a locked account is that you've entered the wrong email and password combination three times. To resolve this, simply reset your password. If resetting your password does not unlock your account, please contact Tradeshift Support here....

22433 0 Created on 2018-09-25 08:38:04; Last updated on 2022-07-01 13:00:49

How can I enable more functionality on Tradeshift?

The Tradeshift platform is based on a customizable and adaptable model and most of our key functionalities come in the form of apps. When you first log on to the platform, you will have a basic set of apps activated, which you can see in the panel on the left. These apps allow you to create and view...

15342 17 Created on 2016-10-11 21:05:11; Last updated on 2022-07-01 13:00:46

What is a GLN Number?

A GLN (Global Location Number) is a 13 digit number, used mainly by companies that do cross-border trading. This field is not required by Tradeshift, and if you have not needed a GLN in the past, you will probably not need while using Tradeshift. GLN numbers are distributed by GS1. For more informat...

19541 22 Created on 2016-10-11 20:37:16; Last updated on 2022-07-01 13:00:45